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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kenneth fennell

March 17, 2025

5  out of  5
rating by kenneth fennell
"Kevin and staff helps us qwll thank you"
We responded:
"Thanks Kenneth, I love my team and we love helping customers like you!"
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Cynthia Downs Taylor

March 7, 2025

4  out of  5
rating by Cynthia Downs Taylor
"State Farm Agent Loretta Paulin provided excellent services today! She assisted my grandson as he applied for renters insurance for his first apartment rental."
We responded:
"Cynthia, congratulations on your grandson's first apartment! We will take great care of him for you. "
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Leslie McClees

March 5, 2025

5  out of  5
rating by Leslie McClees
"The helpful and courteous staff at Patty Heath State Farm always goes above and beyond to help me with my insurance needs! Loretta is a gem!"
We responded:
"I agree, Loretta is truly a gem. Thanks Leslie!"
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Jeff Wood

March 1, 2025

5  out of  5
rating by Jeff Wood
"My wife and I had the pleasure of working with Dustin yesterday, and we couldn't be more impressed. We stopped in to see if State Farm(my agent for over 20 years) could help her with a better quote for her new car than USAA was giving her. From the moment we started our conversation, he was super friendly and knowledgeable. He took the time to dig into our situation and really understand our needs and concerns. He ended up finding us some discounts that we didn't expect, helped fix some issues from mistakes another agency made, and we walked away very happy. He made the entire insurance process smooth and stress-free. Not only did they beat USAA's quote, even before any discounts were applied, but she now gets better coverage (added rental, and roadside assistance) giving us both some peace of mind. I highly recommend Patty Heath State Farm and Dustin to anyone in need of expert, reliable, and personalized insurance guidance!"
We responded:
"Thank you for taking the time to write such a thorough review. I appreciate your loyalty to our agency over the years and it was a delight to get to meet your lovely wife. Customers like you are the ones who make us love our jobs. (State Farm's personal price plans help as well). Our #1 priority is quality control so we will continue to pay attention to detail and make sure that your account is handled with care. Thanks again!"
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Herb McCoy

February 27, 2025

5  out of  5
rating by Herb McCoy
"Great support!"
We responded:
"Great customer!"
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William Judge

February 19, 2025

5  out of  5
rating by William Judge
"This was a wonderful place to be an Insurance customer. Loretta was extremely helpful, and even followed up to confirm everything my family needed. Wonderful customer service, that was very much appreciated."
We responded:
"And you are a wonderful customer to have insured! Thank you so much for taking the time to give us a review. I appreciate Loretta's dedication. "
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Danna A

February 12, 2025

5  out of  5
rating by Danna A
"Thank you Loretta! I appreciate you looking out for me!"
We responded:
"We are so happy to take care of you. "
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Angela Griffis

February 3, 2025

5  out of  5
rating by Angela Griffis
"My name is Angela and I have been with State farm for many years and they have always went above and beyond on helping me with my vehicle coverage and my home coverage I would recommend State farm to anyone they are the best Patty Heath and all her staff"
We responded:
"Hey Angela, thank you so much! We love you and we are so lucky to have you as a customer. "
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BOBBY BOYD

January 14, 2025

5  out of  5
rating by BOBBY BOYD
"I was extremely pleased with the service I received from this State Farm agent. She was courteous,knowledgeable and patient while helping me to resolve my insurance needs. Thank you Cindra!!!😁"
We responded:
"Welcome to our agency! We are thrilled to have you. "
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Whitney Farrior

December 30, 2024

5  out of  5
rating by Whitney Farrior
"I had an effortless experience setting up a life insurance policy with Ms. Loretta. She was very knowledgable and helpful helping me get everything squared away."
We responded:
"She knows her stuff and she cares about her customers!"
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Lauren Hammon

December 27, 2024

5  out of  5
rating by Lauren Hammon
"Loretta was very warm and kind. She was willing to provide any information that I needed and was great on following up. She and Patty are great to work with!"
We responded:
"Thank you, Lauren, I have always appreciated the opportunity to work with you. "
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Debra Davis

December 20, 2024

5  out of  5
rating by Debra Davis
"Been with Patty for years, love the staff Kevin is the best"
We responded:
"We appreciate each and every year with you, you are the best!"
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Diara Lawrence

December 18, 2024

5  out of  5
rating by Diara Lawrence
"Ms. Loretta was a joy to work with! She helped my dad set up a policy for me and was so kind and patient in doing so!"
We responded:
"Diara, you are so kind to do a review. We are so happy to have you!"
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Garrett Cook

December 2, 2024

5  out of  5
rating by Garrett Cook
"Loretta was extremely helpful in resolving a complicated issue concerning vacancy insurance and a mixup at the corporate office. She resolved it in less than an hour and was extremely supportive during the entire process. Thank you Loretta."
We responded:
"I am glad that everything is resolved. Quality control is our top goal. Thanks for taking the time to give your feedback, and thank you for being our customer. "
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Daryll Lawrence

November 14, 2024

5  out of  5
rating by Daryll Lawrence
"Mrs. Loretta is my agent and she has provided exceptional information in helping me select my own life insurance plan, renter's insurance, and auto insurance, and a excellent whole life policy for my son. I am very happy with all of my policies. What's really great is that State Farm isn't breaking the bank."
We responded:
"Thank you for taking the time to review Loretta. We just love her, and we appreciate all of the good service she gives from her heart every day. "
Profile photo of Rebecca “Bek” Wheeler

Rebecca “Bek” Wheeler

November 14, 2024

5  out of  5
rating by Rebecca “Bek” Wheeler
"I want to share my great appreciation for Loretta with the State Farm office with Patty Heath. My goodness, Loretta was beautifully helpful. She looked through my insurance policy with me, answering several questions I had. She looked for ways to save money all the while assuring I had a very strong policy. And throughout, she was so friendly, welcoming and knowledgeable. I count myself very lucky to work with such fine professionals as found at Patty Heath's State Farm. Thank you, Loretta!!!!"
We responded:
"We always enjoy working with you as well. It is truly a pleasure to do business with you. Your kind words mean so much to Loretta and to all of us. We love our jobs thanks to customers like you. "
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Michael Addaquay

October 28, 2024

5  out of  5
rating by Michael Addaquay
"They are very great and articulate with their customers at all time."
We responded:
"We really like our customers. And we are grateful to have you as one of them. "
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Melanie Munn

October 28, 2024

5  out of  5
rating by Melanie Munn
"I worked with Dustin at the Patty Heath State Farm office this afternoon to adjust my auto policy. He was friendly and easy to talk to and provided me with all the information needed to complete my request. He provided excellent customer service and I’m happy to do business with this State Farm office. I have been a client for over 25 years and the office staff including Dustin and Shelby always take care of my policy needs!"
We responded:
"Melanie, thank you so much for our long-time relationship! We love having you and we think that YOU are wonderful to work with. "
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Pat Parker

October 25, 2024

5  out of  5
rating by Pat Parker
"Good experience with working with Kevin and Patty over the years"
We responded:
"Pat, Kevin and I really appreciate you!"
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Katrinia Thompson

October 7, 2024

5  out of  5
rating by Katrinia Thompson
"Mrs. Lorreta was so helpful and pleasant!!"
We responded:
"She genuinely is! Thank you for being our customer."
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Shawnell Clayborne

October 1, 2024

5  out of  5
rating by Shawnell Clayborne
"Mrs. Loretta was so helpful and nice she really helped me and my husband save a lot of money Thanks Mrs.Loretta I will be sending more people to State Farm 🫶🏼"
We responded:
"Thank you! A referral is the greatest compliment that we can receive. And we have a referral program to benefit customers like you. "
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Tiffany Marsh

September 27, 2024

5  out of  5
rating by Tiffany Marsh
"Very friendly and professional and went the extra mile to make sure we had the life insurance we needed."
We responded:
"Our office believes that life insurance is very important for the families that we insure. Thanks for taking the time to leave us a review. "
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Rebecca Hamilton

September 27, 2024

5  out of  5
rating by Rebecca Hamilton
"Dustin Loudermilk quoted me for my 2017 Sonata earlier this year. He made the process super easy, and seemed happy to do so!"
We responded:
"He is great at his job, and he really enjoys helping people."
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Seth Sto

September 26, 2024

5  out of  5
rating by Seth Sto
"All I can say is you will get nothing but excellence with Loretta and her amazing life insurance policy's. Loretta has put me at an ease of mind with my new plan and is always there to help things benefit me more. Loretta is a golden standard when it comes to insurance agents and I am so grateful she is mine. Thank you all for all the hard work!"
We responded:
"Seth, I can't tell you how much your kind words mean to me and our whole team. We love Loretta and everything you said is true. She comes to work with that wonderful mindset each and every day. "
Profile photo of Heather Jones

Heather Jones

September 19, 2024

5  out of  5
rating by Heather Jones
"Cindra provided excellent service. She's really took the time to make sure I was getting the best policy for my money. Very happy with my policy!"
We responded:
"Heather, we have always enjoyed helping you. People like you make our jobs easy and enjoyable. "