State Farm® Insurance Agent Patty Heath

"I have to say after a lenghty frustration with trying to get answers in reference to a claim, Loretta was able to provide the connections I needed. Her calmness calmed me; she went the extra mile. I always receive great customer service at Patty Heath's office. And I must say Kevin, was so patient and sympathetic to a yearlong issue with repeated car damage. His balance with providing answers and mitigating my anger was handled with a much-appreciated level of professionalism. I have been w/State Farm longer than I can remember."

"I was hit from behind by another State Farm driver. "Not Patty Heath's client." After I submitted my doctor and hospital bills, I asked the Rep. directly, if another bill arrives later would they pay it and I was told Yes! The last bill arrived in December and State Farm declined to pay it! I had to go through my State Farm policy and with the help of Patty Heath, I received a check to pay that bill. Since that conversation was recorded by that rep. maybe I should have sued them for giving me false information. Big, expensive lesson to learn. F. Davis"

"I have been with State Farm under agent Patty Heath for roughly 15-20 years, and I was reminded of why today. I had attempted to get my car towed to a shop for a flat tire through the Roadside Assistance vendor yesterday, my first time, with a total of 6 that never came and part of my service request missing mid-stream. From 4pm yesterday to finally 7am this morning I’d waited to then be told that I would have to pay for the tow…umm, what? At this point I had had little sleep waiting till almost midnight and then up at 4:45 because you see I had to prepay for the tire due to it having to be ordered and needed to use my car this morning (returning a borrowed car); so I said yes. This turned out to be an “out of network” towing company, Navarro Towing, who contacted me right away, would pick up my car in 45mins, arrived in 30mins, greeted me with a smile, was courteous and professional and had me at the shop in no time! However I had to pay the towing fee out of pocket. Patty Heath and her Associate Cindra were on the case going up the ladder in calls to the RA vendor about the unsatisfactory service I received and cut me a reimbursement check immediately! On top of that, and the most comforting, Patty and her staff are not only consummate professionals, but are as nice and understanding as can be. You truly are treated like a great and appreciated neighbor. I have umbrella coverage through State Farm and Patty’s office has always been there when I needed them. So, “Thank you” Patty and Cindra for your wonderful attention and service. I’m glad to be a State Farm customer."

"Kathleen is the newest member of the Patty Heath / State Farm insurance family but clearly she has industry experience. I find her to be a good listener, very helpful and very competent in explaining, expediting, waiting or whatever needs to happen. I have also been extremely happy working with senior member Kevin who has truly been a cherished advisor to several members of my own family; he gave me irreplaceable advice about how to conduct the succession plan of my mother who passed away recently from a degenerative sickness. I followed his advice and it worked perfectly. Also I have processed one claim with this team and Kevin did speak personally on my behalf when adjusters were getting a little aggressive on the back side. We have chosen this team to represent multiple vehicles and I received a virtual 50% drop in the cost of my coverage by making this switch, down from $155/month to $80/month on day 1. For these reasons we are working with this team to take over our home insurance and I'm still evaluating it but our search shows it is exactly in line with what people are paying out there on average, for homes valued comparably to ours. I would recommend this team and this service to any friend or family member. They have a nice coffee station in the office as well."