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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Joyce Lockhart

September 19, 2023

5  out of  5 rating by Joyce Lockhart
"Loretta was very patient with us. Very friendly and looking out for our best needs"

renee bonner

September 19, 2023

5  out of  5 rating by renee bonner
"I absolutely love speaking with Loretta at the Newport News office. She is so helpful with any question I present to her. Her southern hospitality is evident in the way she communicates."

Daniel Sim

September 18, 2023

5  out of  5 rating by Daniel Sim
"Loretta Paulin was very helpful. She thoroughly explained my new policy and answered all my questions. It was a pleasure doing business with her"

Richard Hopkins Jr.

September 17, 2023

5  out of  5 rating by Richard Hopkins Jr.
"Major props go out to Loretta Paulin.Loretta was professional, courteous and kind with a wonderful sense of humor."

DLisa Jackson

September 8, 2023

5  out of  5 rating by DLisa Jackson
"I have to say after a lenghty frustration with trying to get answers in reference to a claim, Loretta was able to provide the connections I needed. Her calmness calmed me; she went the extra mile. I always receive great customer service at Patty Heath's office. And I must say Kevin, was so patient and sympathetic to a yearlong issue with repeated car damage. His balance with providing answers and mitigating my anger was handled with a much-appreciated level of professionalism. I have been w/State Farm longer than I can remember."

Denesha Wallace

September 7, 2023

5  out of  5 rating by Denesha Wallace
"Loretta is very friendly, knowledgeable and has definitely help me with getting my teenage daughter life insurance to give her a financial stability."

Phil Tofts

August 31, 2023

5  out of  5 rating by Phil Tofts
"Loretta is a star! Same as all of the rest of the crew at Patty’s State Farm location! Shout out to Kevin too!"

Angela Schneider

August 4, 2023

5  out of  5 rating by Angela Schneider
"Thank you Loretta for helping me with renter's insurance for my son's college apartment! You made it easy and helped with everything we needed to complete the process!"

Gina Zieber

June 26, 2023

5  out of  5 rating by Gina Zieber
"Loretta is wonderful!"

Kanita Karic

June 15, 2023

5  out of  5 rating by Kanita Karic
"So helpful and caring !!!"

Leslie Thompson

June 12, 2023

5  out of  5 rating by Leslie Thompson
"The “Chick Fil A” of auto insurance. Great coverage, great price, and excellent customer service. I’m very pleased. Loretta is soooo friendly and helpful! Thank you!"

David Myers

June 5, 2023

5  out of  5 rating by David Myers
"Excellent service"

Rachelle Lewis

May 16, 2023

5  out of  5 rating by Rachelle Lewis
"I called in to see what could be done to help get my mom’s rate lower and Ms. Loretta Paulin came thru with the time, attention, and suggestions. Customer service was on point we really appreciated it and was able to get the premium lowered. Thanks again Loretta!!!"

Francisca Ervin Davis

May 8, 2023

5  out of  5 rating by Francisca Ervin Davis
"I was hit from behind by another State Farm driver. "Not Patty Heath's client." After I submitted my doctor and hospital bills, I asked the Rep. directly, if another bill arrives later would they pay it and I was told Yes! The last bill arrived in December and State Farm declined to pay it! I had to go through my State Farm policy and with the help of Patty Heath, I received a check to pay that bill. Since that conversation was recorded by that rep. maybe I should have sued them for giving me false information. Big, expensive lesson to learn. F. Davis"

Christine T

May 8, 2023

5  out of  5 rating by Christine T
"Very informative, and called right back when our call got dropped to follow up. Thank you for being helpful!"

Tamika Hobbs

May 5, 2023

5  out of  5 rating by Tamika Hobbs
"Loretta from State Farm was very Nice , Helpful, professional.And knowledgeable. She really helps you save with all the discounts as well as making sure you know what you are paying for. Awesome Customer Service. Thank you very much."

Dede DA

May 4, 2023

5  out of  5 rating by Dede DA
"I have been with State Farm under agent Patty Heath for roughly 15-20 years, and I was reminded of why today. I had attempted to get my car towed to a shop for a flat tire through the Roadside Assistance vendor yesterday, my first time, with a total of 6 that never came and part of my service request missing mid-stream. From 4pm yesterday to finally 7am this morning I’d waited to then be told that I would have to pay for the tow…umm, what? At this point I had had little sleep waiting till almost midnight and then up at 4:45 because you see I had to prepay for the tire due to it having to be ordered and needed to use my car this morning (returning a borrowed car); so I said yes. This turned out to be an “out of network” towing company, Navarro Towing, who contacted me right away, would pick up my car in 45mins, arrived in 30mins, greeted me with a smile, was courteous and professional and had me at the shop in no time! However I had to pay the towing fee out of pocket. Patty Heath and her Associate Cindra were on the case going up the ladder in calls to the RA vendor about the unsatisfactory service I received and cut me a reimbursement check immediately! On top of that, and the most comforting, Patty and her staff are not only consummate professionals, but are as nice and understanding as can be. You truly are treated like a great and appreciated neighbor. I have umbrella coverage through State Farm and Patty’s office has always been there when I needed them. So, “Thank you” Patty and Cindra for your wonderful attention and service. I’m glad to be a State Farm customer."

Jeanne Ferguson

April 26, 2023

5  out of  5 rating by Jeanne Ferguson
"Great service and staff!"

Anthony Cox

April 18, 2023

5  out of  5 rating by Anthony Cox
"She was a great person and very helpful with everything with my insurance"

Melanie M

April 12, 2023

5  out of  5 rating by Melanie M
"Loretta took my call on a Friday after 4pm- she was so pleasant & helpful ! Patty Heath finds the nicest people to work at her office. Always a pleasure talking to Loretta 😃"

D. M. West

April 12, 2023

5  out of  5 rating by D. M. West
"I misplaced our auto-insurance cards. Loretta Paulin at Patty Heath State Farm sent new cards to me in a matter of minutes, to my substantial relief. Thanks again Loretta!"

Sandy White

April 6, 2023

5  out of  5 rating by Sandy White
"Loretta was extremely helpful and answered all my questions. Thank you for providing excellent service for your clients."

Katie Kinley

March 22, 2023

5  out of  5 rating by Katie Kinley
"Loretta was incredibly helpful and friendly, and made it painless and easy to update my policy."

Easy AF. Like Sunday Morning.

March 16, 2023

5  out of  5 rating by Easy AF. Like Sunday Morning.
"Kathleen is the newest member of the Patty Heath / State Farm insurance family but clearly she has industry experience. I find her to be a good listener, very helpful and very competent in explaining, expediting, waiting or whatever needs to happen. I have also been extremely happy working with senior member Kevin who has truly been a cherished advisor to several members of my own family; he gave me irreplaceable advice about how to conduct the succession plan of my mother who passed away recently from a degenerative sickness. I followed his advice and it worked perfectly. Also I have processed one claim with this team and Kevin did speak personally on my behalf when adjusters were getting a little aggressive on the back side. We have chosen this team to represent multiple vehicles and I received a virtual 50% drop in the cost of my coverage by making this switch, down from $155/month to $80/month on day 1. For these reasons we are working with this team to take over our home insurance and I'm still evaluating it but our search shows it is exactly in line with what people are paying out there on average, for homes valued comparably to ours. I would recommend this team and this service to any friend or family member. They have a nice coffee station in the office as well."

Brooke G

March 15, 2023

5  out of  5 rating by Brooke G
"very sweet and attentive. Nice lady explained everything to me. No issues at all.. statefarm should keep her for life💕 thank you loretta."