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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Junior Jackson

September 10, 2025

5  out of  5
rating by Junior Jackson
"Ms. Shelby gave me a nice quote for my car and renters insurance. She is the GOAT.( Greatest of all time)"
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Mark Chambers

September 9, 2025

5  out of  5
rating by Mark Chambers
"Very helpful customer service people at this office! Knowledgeable and they check in on you and call you from time to time which we appreciate that thank you guys 5 star !"
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Ari lopez

September 5, 2025

5  out of  5
rating by Ari lopez
"My rep agents name is SHELBY and she is awesome to the core. She is always there when I need her and that is the best thing you can ever do for people thank you SHELBY for who you are. She also directed me to her manager Kevin he gave me so much information and insight that I refuse to go anywhere else. State Farm is the way to go."
We responded:
"Ari, as a business owner you have made my day! Shelby is so dedicated and Kevin is extremely knowledgeable. I am so lucky to have these two as part of my team that I love so much. Thanks for taking the time to share your thoughts. "
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Matthew Good

September 3, 2025

5  out of  5
rating by Matthew Good
"Patty was excellent to work with!"
We responded:
"We love what we do, mostly because of people like you! "
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Karen Sirk

August 28, 2025

5  out of  5
rating by Karen Sirk
"Loretta was very pleasant and went above and beyond to make sure I understood the new policy"
We responded:
"We really like to let the customers know what they just purchased, and we also want to help them spend their insurance dollars wisely. "
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Yana Alekseyev

August 20, 2025

5  out of  5
rating by Yana Alekseyev
"Love the office patty has wonderful people"
We responded:
"Yana, you are the best and thank you for the beautiful orchid for all of us and our customers to enjoy!"
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C Patrick Keegan

August 19, 2025

5  out of  5
rating by C Patrick Keegan
"I talked with Loretta regarding whether State Farm would insure a home that had a cedar shake/shingle roof. Loretta checked with the State Farm home office and plugged into her computer the information for a hypothetical home to provide the answer to my question. She exceeded my expectations to make sure the information she gave me was accurate. Loretta was very professional, pleasant and easy to work with . She clearly explained all the information she was using for her evaluation to make sure I understood the basis. She answered all my questions clearly and completely. I am very happy with the help Loretta provided."
We responded:
"Thank you for taking the time to review Stacy. She has 16 years of State Farm experience, she is thorough, and she is just so very smart. We are lucky to have her on our team. She genuinely cares about customers and I suspect that you are a pleasure to do business with!"
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Paul Cailleteau

August 6, 2025

5  out of  5
rating by Paul Cailleteau
"Loretta was amazing setting up my auto and home insurance, answered all my questions and found the best deal! Thanks!"
We responded:
"She is amazing! And so are you for taking the time to share your thoughts. We look forward to being your State Farm office. "
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Teresa Joyner

August 4, 2025

5  out of  5
rating by Teresa Joyner
"Thank you so much Stacy Whiteside for helping my daughter's boyfriend get insurance. You went above and beyond helping Blake get approved and on a great policy. All you hard work and diligence is greatly appreciated."
We responded:
"We get so excited when we are allowed to help generations within families :) We also appreciate that referral because that is our main way of growing our business. We love having more good people like you to work for!"
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Mary Butler

July 31, 2025

5  out of  5
rating by Mary Butler
"Loretta, with the Patty Heath insurance agency, provided me and my family members a professional, exceptional and pleasant insurance purchase experience. Thank you"
We responded:
"Thank you for your faithfulness. We love seeing you and we so appreciate your kind gifts. "
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John Musson

July 30, 2025

5  out of  5
rating by John Musson
"40+ year SF customer, 30 with Patty Heath. "Stuff happens," and Patty and her effective team have been most responsive, knowledgeable and personable. Staff have been most helpful when optimizing and consolidating our account."
We responded:
"John, "like a good neighbor" is literal in our case! We love taking care of your family. And thank you for being a good neighbor as well. "
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Molly Jones

July 30, 2025

5  out of  5
rating by Molly Jones
"Excellent service . Automobile insurance"
We responded:
"Welcome. We even surprised ourselves with the amount of savings! "
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Shawnita Williams

July 23, 2025

5  out of  5
rating by Shawnita Williams
"Thank you for your help."
We responded:
"We look forward to helping you more in the future. We love helping people."
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Delma Brown

June 20, 2025

5  out of  5
rating by Delma Brown
"Dustin helped me save money on my auto insurance, he was very sweet and knowledgeable. Would recommend"
We responded:
"Delma he truly is all of those things! Thank you for taking time to share your thoughts. "
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daniel keith

June 16, 2025

5  out of  5
rating by daniel keith
"Awesome people Loretta, Shelby, and Kevin are great"
We responded:
"Daniel, thank you so much! We appreciate the years of loyalty. "
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Phillip Booker

June 12, 2025

5  out of  5
rating by Phillip Booker
"Kevin and the staff do a great of helping me with my insurance"
We responded:
"We love seeing you! Thanks for coming in."
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Kiera Matthews

June 4, 2025

5  out of  5
rating by Kiera Matthews
"Ms. Loretta Paulin was so polite and helped me get the best for auto insurance policy AND life insurance! She explained everything in a way I could understand it and was able to help me very quickly! I loved her positive attitude!"
We responded:
"Thank you, Kiera, for taking time to share your thoughts. Our whole office stays positive day after day and it's such a blessing. We love what we do. "
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Leslie Melissa

May 21, 2025

5  out of  5
rating by Leslie Melissa
"Ms. Loretta was so helpful and very knowledgeable of the information she was giving me."
We responded:
"Our lovely Loretta enjoyed helping you very much. Thank you for the feedback. It means a lot to all of us. "
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thomas steele

May 6, 2025

5  out of  5
rating by thomas steele
"They try to go above and beyond they are they best thank Patty and Kevin"
We responded:
"Thank you for the review, and even more importantly thank you for being our loyal customer for all of these years. It's a pleasure to serve you."
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Andrew Singleton

May 3, 2025

5  out of  5
rating by Andrew Singleton
"This is the Best Insurance Office in the State Of Virginia. The insurance agents can give lessons on how to treat customers. 100% is less than what they do. THEY GIVE 1000%."
We responded:
"We have enjoyed helping you for all these years. We really do appreciate you and we look forward to working with you for years to come!"
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Sally Edwards

April 30, 2025

5  out of  5
rating by Sally Edwards
"Excellent Support and service"
We responded:
"Thank you for the feedback. It is so important to us to support our customers and reviews like this keep us motivated to do more! Service is our main goal. "
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Champagne Hill

April 15, 2025

5  out of  5
rating by Champagne Hill
"Great customer service! They definitely seem to care about the customer and detail the policies to what you really need and what could be helpful. Ms. Loretta is amazing and so informative! It's nice to discuss policies with REAL people ☺️."
We responded:
"Thank you, Champagne! Yes, Loretta is amazing and so are you. We love having you in our agency family."
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Mike Ritz

April 15, 2025

5  out of  5
rating by Mike Ritz
"Dustin has done a great job providing me insurance for my home and autos. He is very knowledgeable on all facets of insurance. He is very friendly and it is a pleasure doing business with him."
We responded:
"Thanks Mike. Yes, Dustin is so smart, and he really knows insurance! He loves our customers also. "
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kenneth fennell

March 17, 2025

5  out of  5
rating by kenneth fennell
"Kevin and staff helps us qwll thank you"
We responded:
"Thanks Kenneth, I love my team and we love helping customers like you!"
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Cynthia Downs Taylor

March 7, 2025

4  out of  5
rating by Cynthia Downs Taylor
"State Farm Agent Loretta Paulin provided excellent services today! She assisted my grandson as he applied for renters insurance for his first apartment rental."
We responded:
"Cynthia, congratulations on your grandson's first apartment! We will take great care of him for you. "