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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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karen williams

February 9, 2026

5  out of  5
rating by karen williams
"Great customer service and very knowledgeable about the product. Ms. Loretta was very helpful and friendly. I was very comfortable with her and her knowledge."
We responded:
"Thank you Karen! That is her goal every day. "
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prakash prabhudesai

January 29, 2026

5  out of  5
rating by prakash prabhudesai
"As always Kevin is very helpful, professional and explains everything very thoroughly and patiently!"
We responded:
"Kevin knows insurance! And he loves helping people. I am glad that you had a positive experience and thank you for the review, it really matters a lot to us. "
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Derek Porter *

January 26, 2026

5  out of  5
rating by Derek Porter *
"Patty Heath and her team are excellent. Ms. Loretta is very professional and detail oriented. Thanks"
We responded:
"Thanks Derek! Yes, quality control is our top priority. We do pay attention to the details. "
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Kay Jay

January 23, 2026

5  out of  5
rating by Kay Jay
"Loretta Paulin did an exceptional job with helping me secure policies for both my parents and myself, and she made the entire process clear, smooth, and stress-free. She took the time to explain options in a way that was easy to understand, answered all of our questions patiently, and made sure we felt confident in every decision. It’s obvious she truly cares about her clients and their families, not just the policies. I highly recommend Loretta to anyone looking for knowledgeable, trustworthy, and compassionate insurance guidance."
We responded:
"Thank you so much for your kind and thoughtful words. Yes, it is Loretta’s calling to help people. We are grateful to have her on our team. "
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Edenilson Cruz Rivas

January 22, 2026

5  out of  5
rating by Edenilson Cruz Rivas
"The amazing in the are able to answer the question"
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Michelle Goodman

January 15, 2026

5  out of  5
rating by Michelle Goodman
"ms Loretta is a very helpful sweet person she does exactly what she says she’s gonna do I love that easy to talk to very professional"
We responded:
"Thanks Michelle, she truly is devoted to her customers. She takes her responsibility very seriously. I appreciate her so much, and I appreciate you!"
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Magaline Bolling

December 17, 2025

5  out of  5
rating by Magaline Bolling
"very good represent"
We responded:
"Thank you, that means so much to all of us!"
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Marvin Pringle

December 17, 2025

5  out of  5
rating by Marvin Pringle
"Great experience"
We responded:
"I am delighted to hear this. Yes, we had a decrease and we were thrilled about it. "
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Rene Hayes

December 15, 2025

5  out of  5
rating by Rene Hayes
"Loretta was very friendly and helpful in getting my issue resolved."
We responded:
"Thanks for taking the time to review us. We want to make everything clear and as straightforward as possible for our customers. It takes time, but it's definitely worth it!"
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Charlene Braman

December 11, 2025

5  out of  5
rating by Charlene Braman
"Loretta was extremely helpful, friendly, and provided quick answers."
We responded:
"We aim to please :)"
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sherri foster

November 14, 2025

5  out of  5
rating by sherri foster
"I had the pleasure of speaking with Loretta and she was very patient with me. She called me back like she promised and made sure I understood what was happening with my account. Great Customer Service I this day and time is much appreciated. Thanks again, Loretta."
We responded:
"We love old fashioned personal service. Our job is to help people!"
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Stephon

October 30, 2025

5  out of  5
rating by Stephon
"The agent was knowledgeable, professional, and and present she deserves a five star. Thank you."
We responded:
"Oh, thank you. What a nice thing to say. "
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Robin Elder

October 23, 2025

5  out of  5
rating by Robin Elder
"I called for a quote on auto and home insurance. The representative I spoke with was friendly and helpful, explaining my options as needed, and was able to help me save a lot of money on insurance comparable to my existing policies. I am very pleased overall."
We responded:
"We are so happy every single time we save people money, it never gets old. Thanks for taking the time to give your feedback!"
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Brett Chapman

October 14, 2025

5  out of  5
rating by Brett Chapman
"I would highly recommend this agent. They are professional, courteous, and kept me in communication with my affairs. Ms. Loretta was extremely helpful processing my request & explaining everything along the way enabling me to make the best decision for my family and me. A+ customer service and quality care."
We responded:
"Brett, it was so nice to read this review from you. Thank you for all the years you have allowed us to help you. I happily remember when we started this policy! I am glad that it's doing so well for you. Take care!"
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Hypatia Stallings

October 10, 2025

5  out of  5
rating by Hypatia Stallings
"Loretta was very friendly while preparing our policy. She kept us informed through every step."
We responded:
"Thank you for taking the time to review us. Loretta enjoyed working with you!"
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Billie Price

October 9, 2025

5  out of  5
rating by Billie Price
"I have been with Patty Heath since 1987 as always Loretta provided an excellent experience. Friendly and provided exactly what I needed promptly."
We responded:
"When I see how long you have been with me, I am blown away, and I can't thank you enough. I also love the fact that State Farm recognizes that loyalty and the discount is in your rate. "
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-

September 15, 2025

5  out of  5
rating by -
"He was super helpful!"
We responded:
"Our guys truly are super helpful, and good at their jobs for sure. I am so glad that you had a good experience. We look forward to providing you excellent service in the future as well!"
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Junior Jackson

September 10, 2025

5  out of  5
rating by Junior Jackson
"Ms. Shelby gave me a nice quote for my car and renters insurance. She is the GOAT.( Greatest of all time)"
We responded:
"She really is! And she really enjoyed helping you. Thanks for taking the time to give us your feedback. "
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Mark Chambers

September 9, 2025

5  out of  5
rating by Mark Chambers
"Very helpful customer service people at this office! Knowledgeable and they check in on you and call you from time to time which we appreciate that thank you guys 5 star !"
We responded:
"Ah, thank you. We don't ever want to bother anyone, but we do like to check in and make sure everything is in good order! "
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Ari lopez

September 5, 2025

5  out of  5
rating by Ari lopez
"My rep agents name is SHELBY and she is awesome to the core. She is always there when I need her and that is the best thing you can ever do for people thank you SHELBY for who you are. She also directed me to her manager Kevin he gave me so much information and insight that I refuse to go anywhere else. State Farm is the way to go."
We responded:
"Ari, as a business owner you have made my day! Shelby is so dedicated and Kevin is extremely knowledgeable. I am so lucky to have these two as part of my team that I love so much. Thanks for taking the time to share your thoughts. "
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Matthew Good

September 3, 2025

5  out of  5
rating by Matthew Good
"Patty was excellent to work with!"
We responded:
"We love what we do, mostly because of people like you! "
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Karen Sirk

August 28, 2025

5  out of  5
rating by Karen Sirk
"Loretta was very pleasant and went above and beyond to make sure I understood the new policy"
We responded:
"We really like to let the customers know what they just purchased, and we also want to help them spend their insurance dollars wisely. "
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Yana Alekseyev

August 20, 2025

5  out of  5
rating by Yana Alekseyev
"Love the office patty has wonderful people"
We responded:
"Yana, you are the best and thank you for the beautiful orchid for all of us and our customers to enjoy!"
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C Patrick Keegan

August 19, 2025

5  out of  5
rating by C Patrick Keegan
"I talked with Loretta regarding whether State Farm would insure a home that had a cedar shake/shingle roof. Loretta checked with the State Farm home office and plugged into her computer the information for a hypothetical home to provide the answer to my question. She exceeded my expectations to make sure the information she gave me was accurate. Loretta was very professional, pleasant and easy to work with . She clearly explained all the information she was using for her evaluation to make sure I understood the basis. She answered all my questions clearly and completely. I am very happy with the help Loretta provided."
We responded:
"Thank you for taking the time to review Stacy. She has 16 years of State Farm experience, she is thorough, and she is just so very smart. We are lucky to have her on our team. She genuinely cares about customers and I suspect that you are a pleasure to do business with!"
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Paul Cailleteau

August 6, 2025

5  out of  5
rating by Paul Cailleteau
"Loretta was amazing setting up my auto and home insurance, answered all my questions and found the best deal! Thanks!"
We responded:
"She is amazing! And so are you for taking the time to share your thoughts. We look forward to being your State Farm office. "