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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Syreeta Davis

July 10, 2026

5  out of  5
rating by Syreeta Davis
"Kevin was a wonderful. He was able to break down my policy so I could understand."
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Denesha Wallace

July 1, 2026

5  out of  5
rating by Denesha Wallace
"Loretta is very friendly, knowledgeable and has definitely help me with getting my teenage daughter life insurance to give her a financial stability."
We responded:
"Denesha, you made a wise decision. Thank you for your comments!"
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Jacob Solis

June 25, 2026

5  out of  5
rating by Jacob Solis
"Awesome staff! They’re always clear and friendly with their communication regarding policies & claims"
We responded:
"Jacob, thank you so much! It is so important to us that you receive the treatment that you deserve, just like we would do for our own families. "
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Robert Seim

June 12, 2026

5  out of  5
rating by Robert Seim
"Loretta went above and beyond for my cause. I must have received 5 phone calls with updates. Thank you so much!"
We responded:
"We pride ourselves on personal service. We don't want you to have to figure everything out on your own. We are here to help. "
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Edward Bolling

June 8, 2026

5  out of  5
rating by Edward Bolling
"I enjoyed my experience"
We responded:
"We enjoy having you as a customer!"
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Jocelyn Pritchard

June 7, 2026

5  out of  5
rating by Jocelyn Pritchard
"i have never had anyone, much less an insurance agent, bend over so far backwards to help me with a problem I had! She was tenacious, knowledgeable, patient, and kind and she helped me at the end of the day on a Friday no less with minutes to spare before closing. She was awesome! I wish there were more people in the world as helpful and considerate as she was. Thank you again Loretta!!!! Sincerely,
Jocey P."
We responded:
"Our #1 priority is good service and quality control, and we are happy to help. No one wants to figure all of this stuff out on their own. We are here to help! "
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Tamika Hobbs

June 2, 2026

5  out of  5
rating by Tamika Hobbs
"Loretta from Patty Heath State Farm is always very kind , helpful and very persistent with helping you get the right coverage you need. I have been a customer with this location for a few years now and I am very pleased. I Highly recommend the patty Heath location for your State Farm insurance needs. And ask for Loretta."
We responded:
"Loretta gives her all to our customers each and every day. It means so much to us for you to take the time to acknowledge her. Thank you so much, Tamika!"
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Virginia Commonwealth Realty

May 17, 2026

5  out of  5
rating by Virginia Commonwealth Realty
"I'm so thankful for the staff in this agency. Follow through and follow up is very important to them."
We responded:
"Thank you! This is our goal. Quality Control. It is truly so nice to work with you as well. "
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Luther Woodard

May 7, 2026

5  out of  5
rating by Luther Woodard
"Thank you Kevin McBurnette and Loretta Paulin for your outstanding in person customer service you provided me."
We responded:
"Ahhh, thank you. Those two really are a great team. We love our customers and we appreciate you!"
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Kylee Gutierrez

May 6, 2026

5  out of  5
rating by Kylee Gutierrez
"Loretta with Patty Heath State Farm Office was very insightful and helpful! Delight to talk with !"
We responded:
"Thank you Kylee, yes, she loves helping people and she does everything that she can. We appreciate you for taking the time to review us. Thank you. "
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Justin Callahan

May 6, 2026

5  out of  5
rating by Justin Callahan
"Pleasure to work with. Great staff!"
We responded:
"Thank you, and yes, I am proud of my staff! Also, being your agent and watching things change along the way means a lot to me. "
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Chuck Green

April 24, 2026

5  out of  5
rating by Chuck Green
"I have been a client of Patty Heath and her insurance agency (State Farm) for over thirty years.Patty and her staff has always had our best interest at heart.Patty also is the agent for three oh my relatives who has always had great representation and we consider her and her staff as friends not just associates!"
We responded:
"Chuck, thank you for your kind words, they mean a great deal to all of us. One of the highest compliments we can receive is the opportunity to care for your relatives as well. And yes, I am so proud every member of my team. They genuinely care about our customers and train daily to stay current on the many nuances of insurance so they can consistently provide the highest level of service. We are grateful for the opportunity to serve your family. "
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Samson

April 23, 2026

5  out of  5
rating by Samson
"Ever since we've moved here, I've never had a bad experience with them. Kevin, Patty, and other associates have been wonderful to work with and have provided excellent service. I couldn't recommend their services enough."
We responded:
"Thank you! We think of ourselves as a concierge insurance agency so that everyone is personally taken care of. We are so happy that you have had a good experience with us. "
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Lauren DeJoseph

April 16, 2026

5  out of  5
rating by Lauren DeJoseph
"We have been with Patty Health’s office for over 20 years…the staff has always been super helpful. I called today for a couple things and Loretta helped me. As usual, thoughtful and courteous service!"
We responded:
"Thanks Lauren! We've always enjoyed helping you. We strive to be a concierge-style insurance agency :)"
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Gary Jones

April 13, 2026

5  out of  5
rating by Gary Jones
"Good work"
We responded:
"Good customer :) It is a pleasure to do business with you. "
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Ashley P.

April 9, 2026

5  out of  5
rating by Ashley P.
"Had a great experience with this insurance team! Super responsive, and genuinely accommodating throughout the entire process. Big shoutout to Keith for going above and beyond with his help !!"
We responded:
"We love our guys working here! Thank you for the opportunity to be your State Farm agent. "
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Helen T Johnson

April 9, 2026

5  out of  5
rating by Helen T Johnson
"Awesome customer service. I love the follow up phone calls."
We responded:
"Thank you so much. We love working with you!"
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Tennell Cypress

April 7, 2026

5  out of  5
rating by Tennell Cypress
"Mrs.Loretta was great help!!! Would recommend to anyone."
We responded:
"Loretta loves to help!"
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Pamela Wood

March 27, 2026

5  out of  5
rating by Pamela Wood
"Ms. Loretta Paulin helped me to add another vehicle to our policy today. She was very efficient and very pleasant to speak with. She answered all my questions and concerns in a very professional manner. Thank you so much for all your help."
We responded:
"Pamela, thank you! We love Loretta. She is truly just like you described every single day. "
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viejita maria

March 20, 2026

5  out of  5
rating by viejita maria
"Excellent customer service."
We responded:
"We appreciate the opportunity to be your insurance agent!"
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patricia driver

March 16, 2026

5  out of  5
rating by patricia driver
"Loretta was extremely helpful, polite and professional in answering my questions. It's so nice to experience excellent customer service nowadays"
We responded:
"Yes! We believe in "old school" service. That is what our policyholders like you deserve. "
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Mark Townsend

February 25, 2026

5  out of  5
rating by Mark Townsend
"Absolutely "Outstanding" customer service provided by Insurance Accnt Rep Loretta Paulin."
We responded:
"And we think you are an outstanding customer, and we are so happy to be your insurance office. "
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Karen Watkins

February 13, 2026

5  out of  5
rating by Karen Watkins
"Kevin is wonderful! He answers the phone every time i call and is so friendly and helpful. I appreciate you guys so much!"
We responded:
"Karen, the team enjoys working with you. And I thank you for the opportunity to be your State Farm agent. "
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Roger Parker

February 13, 2026

5  out of  5
rating by Roger Parker
"I spoke with Loretta today. I already have homeowner insurance, I just needed to clear the water on some things. We went back and forth with me calling my mortgage company, but I finally understood what was going on. I then explained everything to Loretta and the water became clearer for her too. Loretta is a great person with an awesome attitude for wanting to get things right."
We responded:
"Yes, thank you for partnering with Loretta. We dig for facts on a daily basis around here to figure out all sorts of things. We pride ourselves on the ability to solve problems. "
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karen williams

February 9, 2026

5  out of  5
rating by karen williams
"Great customer service and very knowledgeable about the product. Ms. Loretta was very helpful and friendly. I was very comfortable with her and her knowledge."
We responded:
"Thank you Karen! That is her goal every day. "