Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lynn Peterman

Lynn Peterman

October 19, 2026

5  out of  5
rating by Lynn Peterman
"Very polite and professional."
We responded:
"Thank you so much for being a long-time customer. We always enjoy helping you!"
Profile photo of stephanie smith

stephanie smith

October 13, 2026

5  out of  5
rating by stephanie smith
"Always VERY HELPFUL."
We responded:
"We aim to please! Thank you so much."
Profile photo of mary canady

mary canady

October 2, 2026

5  out of  5
rating by mary canady
"Loretta was very kind and patient. Step by step she showed me how to find and apply my mileage.So grateful for her."
We responded:
"Thanks Mary! We enjoy working with you."
Profile photo of Ashley Arnold

Ashley Arnold

September 23, 2026

5  out of  5
rating by Ashley Arnold
"I had an absolutely wonderful experience working with my insurance agent on my life insurance policy. She was incredibly kind, compassionate, patient, and genuinely committed to helping me every step of the way.
She never gave up on me and continued reaching out to make sure I had the coverage and information I needed. She even took time after hours to answer my questions and help me through the process. Her thoroughness, dedication, and willingness to go above and beyond truly stood out.

I never felt rushed or pressured. Instead, I felt supported and cared for throughout the entire process. It’s clear that she truly cares about her clients and takes pride in helping people protect their families and their futures.

I’m extremely grateful for all of her hard work and would highly recommend her to anyone looking for someone who is knowledgeable, compassionate, dependable, and willing to go the extra mile."
We responded:
"Ashley, I am so impressed by the thoroughness of your review and it's as if you know her like we do. Your impressions are so kind
that I am considering framing this for her to keep. She definitely has a gift for serving her customers, and your words are a gift to her!"
Profile photo of Lily Zaborowski

Lily Zaborowski

September 23, 2026

5  out of  5
rating by Lily Zaborowski
"I can’t say enough wonderful things about Loretta and Dustin! They truly went above and beyond to help me, and I’m incredibly grateful for the level of care and service they provided.
I recently moved into my first apartment and needed renters insurance, and I was feeling pretty stressed trying to make sure I had everything taken care of correctly. From the very beginning, Loretta and Dustin were patient, kind, knowledgeable, and incredibly helpful. They even took the initiative to contact my apartment complex directly and work with them to make sure everything was set up properly and that I had the coverage I needed.
What impressed me most was how attentive and communicative they were throughout the entire process. They stayed in constant contact with me over the course of just a few hours and managed to get everything completely taken care of in a single afternoon. What could have been a stressful experience ended up being easy because of them.
Loretta and Dustin are an amazing example of what exceptional customer service looks like everywhere."
We responded:
"Lily, thanks so much. As a business owner I appreciate how my employees work as a team and help each other to give exceptional service to our customers. Sometimes I can't believe how fortunate I am to have Loretta and Dustin representing our agency. And we all feel fortunate to have customers like you!"
Profile photo of Twyla Simmons

Twyla Simmons

September 23, 2026

5  out of  5
rating by Twyla Simmons
"Ms. Loretta is an amazing Agent. She is very knowledgeable, patient and offers awesome customer service."
We responded:
"Twyla, everything Loretta does comes straight from the heart. Thanks for giving her the recognition she deserves!"
Profile photo of Philp Williams

Philp Williams

September 15, 2026

5  out of  5
rating by Philp Williams
"Kevin and Patti are outstanding. They are both so darn helpful"
We responded:
"Thank you so much! Kevin really is so darn helpful, and I’m incredibly fortunate to have him on our team. We both truly appreciate your kind words and, most of all, the opportunity to help you. 😊"
Profile photo of Trevon Newsome

Trevon Newsome

September 2, 2026

5  out of  5
rating by Trevon Newsome
"Loretta was so help and and insightful on what steps I should take in aiding me in getting the best coverage for my plan. I really appreciate her and all that she does.

Thank you again Loretta"
We responded:
"Thanks Trevon! Loretta treats everyone like family, and that’s just who she is. I’m so happy that she was able to help you!"
Profile photo of Donna Johnson

Donna Johnson

August 28, 2026

5  out of  5
rating by Donna Johnson
"State Farm associates are polite and professional and knowledgeable."
We responded:
"Thank you, Donna! I only hire people with character, and it has worked out so well. I am so grateful for them! "
Profile photo of Chad B

Chad B

August 27, 2026

5  out of  5
rating by Chad B
"My wife and I have been with State Farm for years. I often see ads on social media and elsewhere that you can save a high percentage by Shopping your car insurance. We just so happened to be talking about that today and we both agreed that having our agent, Kevin, who has been there for years always have our back is Insurance on top of insurance and we have no need to look elsewhere. Thanks for always being there for us Kevin. The Broaddus family appreciates you!"
We responded:
"Thank you, Chad! Yes, Kevin is great! We like to think our customers get the experience of a concierge agency—without paying more for it. We really appreciate your kind words!"
Profile photo of israel san

israel san

August 27, 2026

5  out of  5
rating by israel san
"Dustin Lauderhill .
Thank you very much for having a professional and knowledgeable person working with your company, and yes Mr Dustin was very helpful and just great"
We responded:
"Yes, you hit the nail on the head with Dustin! We are so fortunate to have him on our team. Thank you for taking the time to recognize him!"
Profile photo of Felecia Moore

Felecia Moore

August 12, 2026

5  out of  5
rating by Felecia Moore
"I use Patty for my insurance. I had the pleasure of spending the day with Kevin today. So kind."
We responded:
"Thank you Felecia, he truly is! He is a pleasure to work with, and he is so caring to all of our customers. "
Profile photo of Tamika Jones

Tamika Jones

August 11, 2026

5  out of  5
rating by Tamika Jones
"Kevin McBurnette was very knowledgeable and helpful"
We responded:
"Thanks Tamika, he has loads of experience. "
Profile photo of Lisa Combs

Lisa Combs

August 10, 2026

5  out of  5
rating by Lisa Combs
"I’ve always had a great experience with Patty Heath - State Farm. The local phone representatives are consistently kind, friendly, and helpful whenever I have questions or need assistance. It’s nice to know you’re speaking with people who genuinely want to help. Highly recommend!"
We responded:
"Lisa, we love our jobs because of people like you. "
Profile photo of melissa record

melissa record

July 30, 2026

5  out of  5
rating by melissa record
"State Farm is a great insurance company to deal with They stand by their word and they pay up when they have to. I’ve dealt with them for years and I’ve always had very good experience with them go State Farm."
Profile photo of wes

wes

July 29, 2026

5  out of  5
rating by wes
"Loretta, has done a great job in providing us insurance coverage rates."
We responded:
"I am so happy that you were properly taken care of. We love what we do!"
Profile photo of Syreeta Davis

Syreeta Davis

July 10, 2026

5  out of  5
rating by Syreeta Davis
"Kevin was a wonderful. He was able to break down my policy so I could understand."
We responded:
"Syreeta yes he is! And he loves helping people like you. Thank you so much for trusting us with your insurance. We are so happy that you are our customer. "
Profile photo of Denesha Wallace

Denesha Wallace

July 1, 2026

5  out of  5
rating by Denesha Wallace
"Loretta is very friendly, knowledgeable and has definitely help me with getting my teenage daughter life insurance to give her a financial stability."
We responded:
"Denesha, you made a wise decision. Thank you for your comments!"
Profile photo of Jacob Solis

Jacob Solis

June 25, 2026

5  out of  5
rating by Jacob Solis
"Awesome staff! They’re always clear and friendly with their communication regarding policies & claims"
We responded:
"Jacob, thank you so much! It is so important to us that you receive the treatment that you deserve, just like we would do for our own families. "
Profile photo of Robert Seim

Robert Seim

June 12, 2026

5  out of  5
rating by Robert Seim
"Loretta went above and beyond for my cause. I must have received 5 phone calls with updates. Thank you so much!"
We responded:
"We pride ourselves on personal service. We don't want you to have to figure everything out on your own. We are here to help. "
Profile photo of Edward Bolling

Edward Bolling

June 8, 2026

5  out of  5
rating by Edward Bolling
"I enjoyed my experience"
We responded:
"We enjoy having you as a customer!"
Profile photo of Jocelyn Pritchard

Jocelyn Pritchard

June 7, 2026

5  out of  5
rating by Jocelyn Pritchard
"i have never had anyone, much less an insurance agent, bend over so far backwards to help me with a problem I had! She was tenacious, knowledgeable, patient, and kind and she helped me at the end of the day on a Friday no less with minutes to spare before closing. She was awesome! I wish there were more people in the world as helpful and considerate as she was. Thank you again Loretta!!!! Sincerely,
Jocey P."
We responded:
"Our #1 priority is good service and quality control, and we are happy to help. No one wants to figure all of this stuff out on their own. We are here to help! "
Profile photo of Tamika Hobbs

Tamika Hobbs

June 2, 2026

5  out of  5
rating by Tamika Hobbs
"Loretta from Patty Heath State Farm is always very kind , helpful and very persistent with helping you get the right coverage you need. I have been a customer with this location for a few years now and I am very pleased. I Highly recommend the patty Heath location for your State Farm insurance needs. And ask for Loretta."
We responded:
"Loretta gives her all to our customers each and every day. It means so much to us for you to take the time to acknowledge her. Thank you so much, Tamika!"
Profile photo of Virginia Commonwealth Realty

Virginia Commonwealth Realty

May 17, 2026

5  out of  5
rating by Virginia Commonwealth Realty
"I'm so thankful for the staff in this agency. Follow through and follow up is very important to them."
We responded:
"Thank you! This is our goal. Quality Control. It is truly so nice to work with you as well. "
Profile photo of Luther Woodard

Luther Woodard

May 7, 2026

5  out of  5
rating by Luther Woodard
"Thank you Kevin McBurnette and Loretta Paulin for your outstanding in person customer service you provided me."
We responded:
"Ahhh, thank you. Those two really are a great team. We love our customers and we appreciate you!"